Refund policy

At GΞMSINOZ, your satisfaction is important to us. That’s why we offer a 14-day money-back guarantee on all purchases.

If you’re not completely satisfied with your order, you may request a refund within 14 days of receiving your item. To be eligible, the product must be unused, in its original condition, and returned with all original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a reasonable timeframe.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or damaged

• Refunds are not available for items that show signs of use or damage caused after delivery

If your item arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.

For all refund and return enquiries, please reach out to our customer support team—we’re always happy to help.